play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 7978055268
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number to complete the login process. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, ensure your internet connection is stable and strong. Click "send OTP" and wait for the verification code to arrive, which may take some time. If you don't receive the OTP, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active number. If the number has changed, send your proper KYC (Know Your Customer) details to the customer support system via email to facilitate the account transfer. This will ensure a smooth transition.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app and you'll be able to log in and play without any problems.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, the minimum withdrawal amount is Rs. 100, which is higher than in other similar apps. Withdrawals are limited to the money earned from gaming, with bonus amounts being non-withdrawable. Users can only withdraw the actual gaming earnings, not the bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all required KYC details within the app. This includes saving your Aadhar card, UPI, and bank details. Having all this information saved will facilitate a smoother experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in just 30 minutes to 3 hours. However, occasional payment delays may require users to wait up to 24 hours. This slight delay is an exception to the typically efficient processing time in the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Earnings from gameplay using the bonus amount are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings for any problems with your withdrawal request. If it's failing, the funds will be added to your wallet account within 24 hours. If it doesn't show up, you can contact their care centre for assistance.
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